Streamlining Customer Support with Kodif
Kodif is an AI-powered web application that empowers non-technical users to build customer experience (CX) flows without the need for coding. This platform is designed to automate customer support operations, making it ideal for various industries, including e-commerce, retail, healthcare, and logistics. The main features include the AI Agent Copilot and Customer Autopilot, which enhance customer service workflows through contextual AI and workflow automation, ensuring consistency and efficiency in support processes.
The AI Agent Copilot provides real-time assistance to customer support teams, improving agent satisfaction and reducing training time. Meanwhile, the Customer Autopilot allows users to resolve issues independently through digital channels, featuring automated responses and self-guided forms. Kodif also offers analytical tools for CX leaders to access valuable insights on customer journeys and agent productivity, along with integrations to enhance decision-making processes while maintaining high data security standards.
